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一拖柴油機：貼心服務助力春耕生產(chǎn)

2023-03-31 09:11:22 來源：一拖柴油機公司 閱讀量：15338 評論

導讀：東方紅柴油機始終堅持做用戶的貼心人，服務國家農(nóng)業(yè)生產(chǎn)，保障服務“零盲區(qū)”，全方位護航春耕生產(chǎn)暢行無憂。

　　【農(nóng)機網(wǎng) 明星企業(yè)】胡振海、孔冉、李濤三人是公司用戶服務部上線人員，也是一支黨員服務突擊隊，負責洛陽周邊多家主機配套廠的上線服務工作。
 
　　近日，接到配合某主機廠國四機的產(chǎn)品升級服務需求，三人立即驅(qū)車趕往，為了保證工作進度，他們分工配合，有人鉆入整車的狹窄空間屈膝作業(yè)，有人跟隨生產(chǎn)流水線滾動作業(yè)，歷時3個多小時任務終于完成，順利保障了主機廠當天生產(chǎn)。雖然午飯的時間早已錯過，但三位技師擦干臉上的汗水，內(nèi)心都如同打了一場勝仗后的欣慰。除了做好上線服務工作，他們還積極配合主機廠開展實戰(zhàn)講解，培訓一線人員快速了解東方紅柴油機新產(chǎn)品結(jié)構(gòu)變化、線路原理和裝配注意事項等。
 
　　面對春耕“大考”，今年用戶服務部圍繞“國四”服務核心工作，加大力度提升服務人員技能和快速反應速度，確保國四產(chǎn)品市場推進和服務保障，快速收集、反饋新產(chǎn)品在市場一線的信息，促進產(chǎn)品品質(zhì)不斷提升；同時加大國四配件的梳理和多渠道準備，并針對服務管理中出現(xiàn)的難點、阻塞問題，及時發(fā)現(xiàn)、快速處理，確保服務全過程工作有序開展。
 
　　目前，東方紅柴油機已在全國建立26家中心庫、26家旗艦店配送中心、近1000余家配件專賣店，農(nóng)忙作業(yè)期間不間斷地投放配件，保障為用戶就近提供正宗、平價的原廠配件；用戶服務部通過評級建立全國性星級維修中心，增加區(qū)域性流動服務車、服務隊，確保農(nóng)忙期間24小時服務；線上推行“東方紅柴油機售后”公眾號，方便終端用戶在線瀏覽企業(yè)產(chǎn)品介紹，學習柴油機使用保養(yǎng)常識、注意事項等。
 
　　東方紅柴油機始終堅持做用戶的貼心人，服務國家農(nóng)業(yè)生產(chǎn)，保障服務“零盲區(qū)”，全方位護航春耕生產(chǎn)暢行無憂。

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