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極飛科技推出全新售后保障體系，提供高效服務(wù)

2021-12-23 09:21:30 來(lái)源：極飛科技 閱讀量：17267 評(píng)論

導(dǎo)讀：為了給用戶更好的售后保障服務(wù)，降低用戶使用成本，提升用戶滿意度。12 月 22 日，在 XAAC 2021極飛科技年度大會(huì)上，極飛發(fā)布了全新的售后保障體系。

　　【農(nóng)機(jī)網(wǎng) 明星企業(yè)】 為了給用戶更好的售后保障服務(wù)，降低用戶使用成本，提升用戶滿意度。12 月 22 日，在 XAAC 2021極飛科技年度大會(huì)上，極飛發(fā)布了全新的售后保障體系。
 
　　全新極飛服務(wù)體系從服務(wù)網(wǎng)點(diǎn)、服務(wù)團(tuán)隊(duì)和服務(wù)項(xiàng)目等多個(gè)維度進(jìn)行升級(jí)。其中服務(wù)網(wǎng)點(diǎn)包括直營(yíng)服務(wù)站、移動(dòng)服務(wù)站、授權(quán)服務(wù)站。
 

　　極飛售后保障體系升級(jí)的一大亮點(diǎn)，是在全國(guó)范圍提供直營(yíng)售后服務(wù)。極飛通過(guò)25個(gè)直營(yíng)服務(wù)站、50 個(gè)移動(dòng)服務(wù)站的高效聯(lián)動(dòng)，以及對(duì)既有 850 個(gè)優(yōu)質(zhì)經(jīng)銷商資源的整合，優(yōu)先選擇為用戶提供備用機(jī)服務(wù)，同時(shí)可實(shí)現(xiàn)在周邊 100 公里范圍內(nèi)響應(yīng)農(nóng)戶關(guān)于產(chǎn)品維修、保障、保養(yǎng)等需求，并承諾 4 小時(shí)內(nèi)修復(fù)完成，超出時(shí)間給予用戶相關(guān)補(bǔ)償。用戶可在線實(shí)時(shí)查詢距離最近的服務(wù)點(diǎn)，高效、方便的滿足維修和保養(yǎng)需求，不誤農(nóng)時(shí)、不輟耕耘。
 

　　極飛不僅在全國(guó)鋪設(shè)了能快速響應(yīng)用戶需求的直營(yíng)服務(wù)站，還升級(jí)了服務(wù)項(xiàng)目類別以及服務(wù)范圍，以對(duì)接更多用戶的個(gè)性化需求。除了基本的產(chǎn)品質(zhì)量保障服務(wù)即“農(nóng)機(jī)三包服務(wù)”外，極飛重點(diǎn)打造了“極加服務(wù)”——備用機(jī)服務(wù)、不計(jì)免賠服務(wù)和第三者責(zé)任險(xiǎn)等，進(jìn)一步降低用戶用機(jī)成本。“極加服務(wù)”將率先向 2022 款農(nóng)業(yè)無(wú)人機(jī)產(chǎn)品用戶推行，購(gòu)機(jī)即贈(zèng)送1年服務(wù)。
 
　　針對(duì)老用戶，極飛也推出了相關(guān)措施，用戶可在直營(yíng)服務(wù)站對(duì)動(dòng)力系統(tǒng)、電力系統(tǒng)、睿播等數(shù)多項(xiàng)零配件、模塊、功能進(jìn)行優(yōu)惠升級(jí)；極飛針對(duì)無(wú)人機(jī)的作業(yè)特點(diǎn)，制定了針對(duì)不同機(jī)型的全面保養(yǎng)服務(wù)。在每年農(nóng)閑時(shí)節(jié)，用戶也可在直營(yíng)服務(wù)站享有相關(guān)維修保養(yǎng)服務(wù)。
 
　　網(wǎng)點(diǎn)和項(xiàng)目的有效運(yùn)轉(zhuǎn)，離不開強(qiáng)有力的團(tuán)隊(duì)支撐。極飛服務(wù)團(tuán)隊(duì)由服務(wù)站站長(zhǎng)、服務(wù)工程師以及服務(wù)專員組成，通過(guò) 400 名極飛售后工程師，超過(guò) 1000 名授權(quán)保障人員，6000 余臺(tái)備用機(jī)，以及農(nóng)忙時(shí)節(jié) 24 小時(shí)在線客服高效響應(yīng)用戶的即時(shí)需求；此外，極飛科技還將協(xié)調(diào)和匹配研發(fā)端、制造端、市場(chǎng)端等資源，提供全面、機(jī)動(dòng)、靈活的售后服務(wù)。
 

　　此次極飛科技將售后服務(wù)上升至戰(zhàn)略高度，全面滿足用戶在農(nóng)忙期間對(duì)智能農(nóng)機(jī)的維修時(shí)效性、便捷性和質(zhì)量保障需求，為用戶打造可靠、高效、安全的智能農(nóng)業(yè)設(shè)備，提供經(jīng)濟(jì)、簡(jiǎn)單、方便的使用體驗(yàn)，助力農(nóng)業(yè)生產(chǎn)高效、順利進(jìn)行，促進(jìn)豐收，保障國(guó)家糧食安全。

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